Services and impact

Safety and Security for Vulnerable Families

We provide timely, coordinated support to restore stability and reduce immediate risks for individuals and families facing crises, laying the foundation for recovery and longer-term well-being.

Family Service Centres

We operate four Family Service Centres in Ang Mo Kio, Cheng San, Sengkang, and Punggol, which are community-based touchpoints that support vulnerable individuals and families facing socio-emotional, financial, and family-related challenges.

Impact in Numbers
3,082

families were supported through comprehensive assessment and timely intervention.

94%

of clients achieved at least 50% of their goals at case closure.

88%

of clients enhanced their capacity for self-reliance and resilience.

77%

of clients no longer required social work intervention or had their risk levels lowered through intervention.

64%

of clients were successfully connected to appropriate agencies for support.

Transitional Shelter

We operate transitional shelters that provide temporary housing to displaced individuals and families, as well as services to help them navigate systems and build stability as they work towards securing longer-term housing.

Impact in Numbers

Temporary housing and vital support were provided to at least

150individuals and 50families

navigating difficult times.

71%

of adult clients secured a long-term housing outcome or completed a HDB flat application within 9 to 12 months from admission.

66%

of adult clients either obtained employment or were meaningfully engaged (e.g. accredited training, job coaching, supported employment) in less than half a year from admission.

53%

of adult clients increased or maintained their household income at point of discharge compared to point of admission.

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Annual Report FY2025